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Privacy policy

Since 1902

Privacy Policy

Personal Information Protection Policy

Protecting your personal information is important to us. This privacy policy applies to the collection, use and sharing of your personal information.

Urgel Bourgie / Athos is an affiliate member of the Athos group which carries out business activities across the province of Quebec. This privacy policy applies to the personal information we hold on you, including the data we have shared with other Athos group members and third parties for data storage or processing purposes. However, this policy does not apply to third parties whom we invite you to communicate with, for example, through our website.

This privacy policy has been drafted in lines with provincial and federal personal information protection laws in effect in Canada and is intended to explain how we collect use and share your personal information.

1. Collecting Personal Information

“Personal information” refers to any information regarding a physical person that would permit the identification of said physical person. Personal information refers to data of all types, including written data, graphic data, sound data, visual data, computerized data, etc. Information held about a business or company is not considered personal information.

You must freely and clearly consent to the collection, use and sharing of your personal information. Personal information must only be shared with us for specific reasons. Given the nature and sensitivity of personal information, consent may be explicit (which can be given orally, in writing or electronically), or implicit (for example when you voluntarily provide us with your personal information). In general, we obtain your consent to collect, use and share your personal information when we collect said information, except in certain cases and conditions stipulated by law.

You may withdraw your consent at any time, subject to legal and contractual restrictions and a reasonable delay. Please note that if you chose to withdraw your consent, we may not be able to provide you with certain products or services.

We only collect the personal information required to maintain our business relationship with you. For example, we may collect personal information when you enquire about a product or ask a question, supply us with your comments or make suggestions via telephone or electronically. Furthermore, your personal information may be collected in the context of our business relationship, in order for us to provide you with ongoing services.

The personal information we collect may include in particular:

information about your identity, including your first and last name, your date of birth, your address, your telephone number and email address, and your social security number when required by law;

financial information such as credit card and bank details;

information about your beneficiary (where applicable), or members of your family and friends;

information about the products and services you buy or benefit from;

medical information and any other information required to meet requirements and complete government forms.

As a general rule, we collect personal information from you. However, we may also collect your personal information from third parties with or without your consent if authorized by law. For example, when data collection from a third party is required to verify the accuracy of information provided in the event that said third party is authorized to share your personal information.

When you use our website, we can establish impersonal statistics about the number of visits, pages visited, data from referring sites, etc. In order to achieve this, our website uses cookies that are stored on your computer when you visit our website. Most internet browsers enable you to delete cookies from your computer’s hard drive, prevent the storage of cookies on your hard drive, or receive a warning before they are stored. However, in doing so, your experience on our website may be affected. Please refer to your browser’s instructions or the help section of your browser to learn more about these functions.

2. Using and Sharing Your Personal Information

We may use your personal information for the following purposes:

To identify you and establish and maintain a business relationship with you.

To provide you with ongoing services, including when you make an enquiry about one of our products or services online, to process your order and payment and to ensure the item(s) ordered are delivered.

To improve our range of products and services.

To communicate with you when you make an enquiry, or submit a comment or suggestion and to provide you with information about our company, products and services.

To manage contests.

To prevent errors and fraud.

To comply with legal obligations.

Your personal information will not be used for any purposes other than those listed above unless we have otherwise obtained your consent or are required by law.

We acknowledge that (except in the cases described and in accordance with legal requirements) we require your consent to share your personal information with a third party.

In accordance with applicable legislation, we may share your personal information with the following people:

Our legal counsel.

To a person or body with the power to authorize the sharing of said information in order to carry out their duties, including to comply with a subpoena, warrant or the rules of the Court relating to the production of said documents.

To a body legally responsible for preventing, detecting and punishing crimes or offences, who requires said information in order to carry out their duties, if said information is required for the prosecution of an offence.

To a person to whom we are required to share said information in compliance with applicable law.

To a person authorized by law to recover debts on our behalf and who needs said information in order to carry out their duties or to a person who requires said information in order to recover our claims.

Access to your personal information within the company does not require your consent. However the sharing of your information is strictly limited to those people who need to access it in order to carry out their duties. The unauthorized access or sharing of your personal information by an employee is strictly forbidden and will result in disciplinary measures.

Similarly, we may exchange your personal information with other Athos group members without your consent, when said information is required in order for said other group members to provide assistance regarding our business relationship with you. We may also share your personal information with our agents, representatives, consultants, data administrators and other service providers without your consent, when said information is required in order for them to carry out their duties or fulfil their service contract. In all cases, your personal information will only be used to provide specific services and will be kept confidential as established herein.

Please note that if we share your personal data with a third party operating in a jurisdiction outside of Quebec, local laws may allow access to your personal information by third parties without your consent.

3. Accuracy and Safeguards

Given the sensitivity of the personal information we hold, the purposes for which it will be used, the quantity and distribution of data and the medium on which it is stored, we have put a series of reasonable safeguards in place to protect your personal information from loss and theft, and from the unauthorized access, disclosure, copying, use and modification.

These safeguards include:

Physical measures such as the use of fireproof vaults, locked cabinets and secure access to our establishments.

Administrative measures such as 24-hour personnel and restricted access to sensitive areas.

Technological measures such as the use of a secure network and severs to transfer and store data and the use of passwords and continuously updated antivirus software.

We also take the required measures to ensure that our management and employees are informed about the contents of this policy and understand that they must adhere to it at all times.

Furthermore, we acknowledge the importance of accurate, complete and up-to-date personal information and have taken reasonable measures to ensure the information we use and share is accurate and up to date. However, it remains your responsibility to inform us of any significant changes to your personal information that may arise during our business relationship.

We only store your personal information for the time required to fulfil its identified purpose, to meet our legal data storage requirements and during the time required to protect our legitimate business interests.

4. Requests to Consult or Correct Personal Information

You have the right to request to consult or obtain a copy of the personal information we hold on you. You may also ask us to correct your personal information if the information we hold is inaccurate, incomplete or ambiguous, or if its collection, sharing or storage is not authorized by law.

If you have any questions regarding this policy or the collection, use or sharing of your personal data, including requests to consult or correct your data, please write to us at:

Urgel Bourgie / Athos

FAO: Customer Service

160 Boulevard Graham

Mount Royal, Quebec

H3P 3H9

We respond to all requests to consult or correct personal information within 30 days. In the event that we cannot provide you with access to or correct the personal information held on file, you will be advised of the reasons for this decision, subject to any legal restrictions, and your options of recourse.

5. Amendments to this Policy

We reserve the right to amend the content of this policy at any time. Any changes made herein will appear on our website. We recommend that you print a copy of this policy for your records and visit this section of our website periodically.