Complaint Management Policy

Dear client,

Your satisfaction is our priority. If you are not satisfied by our products or services, we invite you to send us your feedback by phone on the toll-free number : 1-844-735-2025, or in written, by filling the following form : « Complaint Submission Form ».

This process is important to us, as it is part of our continuous improvement policy. If you need to express a complaint, we sincerely regret the situation. Rest assured that your request will be processed as soon as possible.

You will find in the next section the complaints management process of our organization.


All along the complaint management process, every informations are recorded in the complaint management registry.