Dispatcher

Full time

Description

SUMMARY OF RESPONSIBILITIES

  • Answer incoming telephone calls from head office;
  • Transfer calls to the appropriate departments or personnel;
  • Provide requested information regarding ongoing funeral services;
  • Upload obituaries to the company website;
  • Coordinate transportation dispatching;
  • Receive death calls and communicate them to funeral directors;
  • Perform various clerical duties;
  • Carry out any other related tasks.

WORKING CONDITIONS

  • Temporary regular position (Unionized);
  • Work schedule: Sunday to Thursday, from 11:00 p.m. to 7:00 a.m., including a paid thirty (30) minute meal period;
  • Hourly wage of $27.77, plus a night premium of $2.00 between midnight and 7:00 a.m., as provided for in the collective agreement.

REQUIREMENTS

  • High school diploma (DES or equivalent);
  • Bilingualism is essential;
  • Good geographical knowledge of the Greater Montreal area and surrounding suburbs;
  • Ability to work efficiently using computer systems.

QUALIFICATIONS

  • Strong communication skills with grieving families;
  • Ability to work under pressure;
  • Ability to make sound decisions;
  • Good judgment;
  • Resourcefulness and initiative;
  • Knowledge of the funeral industry (an asset);
  • Basic knowledge of a telephone console system (an asset).

Prerequisites

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