Dispatcher

SUMMARY OF RESPONSIBILITIES

• Answer incoming telephone calls from head office;
• Transfer calls to the appropriate departments or personnel;
• Provide requested information regarding ongoing funeral services;
• Upload obituaries to the company website;
• Coordinate transportation dispatching;
• Receive death calls and communicate them to funeral directors;
• Perform various clerical duties;
• Carry out any other related tasks.

WORKING CONDITIONS

• Temporary regular position (Unionized);
• Work schedule: Sunday to Thursday, from 11:00 p.m. to 7:00 a.m., including a paid thirty (30) minute meal period;
• Hourly wage of $27.77, plus a night premium of $2.00 between midnight and 7:00 a.m., as provided for in the collective agreement.

REQUIREMENTS

• High school diploma (DES or equivalent);
• Bilingualism is essential;
• Good geographical knowledge of the Greater Montreal area and surrounding suburbs;
• Ability to work efficiently using computer systems.

QUALIFICATIONS

• Strong communication skills with grieving families;
• Ability to work under pressure;
• Ability to make sound decisions;
• Good judgment;
• Resourcefulness and initiative;
• Knowledge of the funeral industry (an asset);
• Basic knowledge of a telephone console system (an asset).